Frequently Asked Questions

FAQs - Banner

Frequently Asked Questions


FREQUENTLY ASKED QUESTIONS

One way transfer – Trip based pick up from Point A to Point B

Two way transfer – Trip based pick up from from Point A to B then back to Point A

At Disposal refer the bus is booked by per hour basis and is time based. It is valid from 6am to 10pm daily, including public holidays.

We cover most parts of Singapore except Jurong Island.

For online bookings, it must be made at least 2 working days in advance. For urgent bookings, please call our office at 6252 0996. 

Our available bus size comes in 45 seater bus, 19 seater bus, 13 seater bus & 11 seater bus.

Change notices given 2 working days before the charter date can be accepted. For last minute changes, it will only be accepted at our discretion.

Full refund will be given if the cancellation is made more than 48 hours in advance to the booking time.

A 50% cancellation charge of the total charge will be applicable for any cancellation made less than 48 hours before the booking time.

Full charge (No Refund) will be imposed if the cancellation notice given is made less than 24 hours from the booking time.

All refunds will be made by bank transfer to a valid bank account number within 14 days.

We can provide a special package for bulk bookings of more than 5 buses such as Company Events. Please drop us an email at info@3s-transport.com or give us call at 62520996.

There will be a Grace Waiting Time of 15 minutes from the booking time. Late move-off charges will apply after the grace waiting time, it will be charged by per 15min block depending on the bus size. Please refer to our terms & condition for details on late move-off charges.

Additional stops (ie. Extra pick-up / drop-off points) are chargeable at around $15-$25 per point depending on distance and time taken. 

Additional charges will apply for special events such as National Day Parade, F1 Race, Air Show, etc.

For entry into Sentosa Island, customer must provide a company event letter. Otherwise, bus entry fee will be added to transport cost.