Terms and Conditions | Bus Company Singapore | 3S Transport
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Terms and Conditions | Bus Company Singapore | 3S Transport



1. Information About Us

1.1 www.3s-transport.com is a site operated by 3S Transport Pte. Ltd. We are registered in Singapore under the Business Registration Number 201826872N and with our registered office at Blk 647 Yishun St 61 #05-382 Singapore 760647. Our GST Registration Number is 201826872N.


2. Service Availability

2.1 Our site is only intended for use by people residing, businesses, and companies in Singapore ("the Serviced Country"). We do not accept orders from individuals outside of the Serviced Country.


3. Your Status

3.1 By placing an order through our website, you warrant that:

3.1.1 You are legally capable of entering into binding contracts;

3.1.2 You are resident in the Serviced Country.


4. Definitions              

4.1 “The Company” or “We” means 3S Transport Pte. Ltd.

4.2 “Bus” means and includes Buses, coaches or vehicles provided by 3S. 

4.3 “Driver” means the driver employed by 3S.

4.4 “Service” means the services described in the Order and work done by 3S.

4.5 “Passengers” means those persons authorised by the customer to be aboard the bus for the duration of the hire of the bus which may or may not include the customer.


5. How the Contract is formed between You and 3S

5.1 After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product/Service. All on-line orders are subject to acceptance by us, and we will confirm such acceptance to you by email. The contract between us (“the Contract”) will only be formed when we deliver the Product/Service to you.

5.2 You are obliged to make payment in full by the payment option you select when you check out your orders. Bookings will only be processed upon receipt of payment.


6. Price and Payment

6.1 We reserve the right to change the pricing at any time and will provide customers with reasonable notice of any price change before they become effective. Such price change will not affect any bookings made prior to the effective date of the price change.

6.2 The Customer is responsible for ensuring that all booking details are complete and correct. The Company cannot be held responsible for any delays in arrival at a destination caused by traffic conditions and/or adverse weather conditions. The Company shall have no liability to the Customer for failing to arrive at a destination on time and shall bear no liability for late arrival at events and the Customer shall have no claim against the Company for any reimbursement.

6.3 There will be a Grace Waiting Time of 15 minutes from the booking time. Late move-off charges will apply after the grace waiting time, it will be charged by per 15min block depending on the bus size. Late move-off charges are $15/$12/$10/$9 per 15mins block for 45/19/13/11-Seater bus respectively.

6.4 Additional stops (ie. Extra pick-up / drop-off locations) are chargeable at around $15-25 per point depending on distance and time taken.

6.5 Additional charges will apply for special events such as National Day Parade, F1 Race, Air Show, etc. For entry into Sentosa Island, customer must provide a company event letter. Otherwise, a bus entry fee will be added to transport cost.

6.6 Baggage and luggage handling are chargeable at additional cost. The Customer must specify  whether luggage handling is required at the time of the booking.

6.7 Any amendment or change notices must be given 2 working days before the charter date. Verbal amendments cannot be considered as confirmation of a change to an existing booking. For any urgent changes, please call 3S office AND send us an email. Additional charges may be required depending on the nature of the booking amendment.

6.8 The Company can provide a special package for bulk bookings of more than 5 buses such as Company Events. For such requests, please call 3S office or send us an email.


7. Cancellation and Refund Policy

7.1 We will not accept cancellation requests made via phonecall or whatapps/messaging. All cancellations must be made through email. If customer wish to cancel a booking where full payment is made for the booking, the following refund terms shall apply:

  • Full refund will be given if the cancellation is made more than 48 hours in advance to the booking time.
  • A 50% cancellation charge of the total charge will be applicable for any cancellation made less than 48 hours before the booking date.
  • Full charge (No Refund) will be imposed if the cancellation notice given is made less than 24 hours from the booking time.

7.2 In the event that the Company is unable to provide the bus(es) to meet the Customer’s booking due to reasons of vehicle unavailability, breakdown or other unforeseen emergency, the Company will take all reasonable measures to provide a replacement or alternative solution. If this is not possible, the Company retains the right to return the full price for the booking to the customer without liability.

7.3 All refunds will be made by bank transfer to a valid bank account number within 14 days.


8. Passenger Conduct On The Bus

8.1 All passengers must be seated when the Bus is in motion. No standing passenger is allowed.

8.2 Seat belts must be worn when Bus is in motion.

8.3 No Smoking is permitted by law on any of 3S Buses at any time.

8.4 No food or drink is to be consumed on any 3S Bus unless due to official medical reason.

8.5 For any lost items, please retrieve the items at 3S Transport office during office hours.


9. Our Liability

9.1 We warrant to you that any Product/Service purchased from us through our site is of satisfactory quality.

9.2 Our liability in connection with any Product/Service purchased through our site is strictly limited to the purchase price of that Product/Service.


10. Events Outside our Control

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

10.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

10.2.1 strikes, lock-outs or other industrial action;

10.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

10.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

10.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public        or private transport;

10.2.5 impossibility of the use of public or private telecommunications networks; or

10.2.6 the acts, decrees, legislation, regulations or restrictions of any government.

10.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


11. Waiver

11.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

11.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

11.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.


12. Severability

12.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


13. Entire Agreement

13.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

13.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.

13.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.


14. Our Right to Vary these Terms and Conditions

14.1 We have the right to revise and amend these Terms and Conditions from time to time.

14.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products/Services).


15. Law and Jurisdiction

15.1 Contracts for the purchase of Products/Services through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.